Vida Hotels and Resorts Frequently Asked Questions

Can I save money by booking early at Vida Hotels and Resorts?

Vida Hotels and Resorts offers an Early Bird Discount where you can save from 10% up to 25% by booking ahead. The earlier you plan your stay, the higher the discount you can receive. This offer is only valid for bookings made through the Vida Hotels website, and it applies to multiple locations. Please note that bookings under this promotion are non-refundable, and other terms and conditions apply, so make sure to review them before confirming your reservation.

Is it possible to get airport transfers or other transport services at Vida Hotels and Resorts?

Vida Hotels offer airport transfers and shuttle services at an additional cost. You can arrange pickups in advance through the reservations team to ensure timely service. The hotels can also provide assistance with car rentals, local tours or transportation planning within the city. Coordinating these services ahead of time guarantees convenience and stress-free travel during your stay.

Can I enjoy any complimentary Vida Hotels and Resorts’ benefits during my stay?

Children under six years stay for free and some hotels offer welcome amenities such as refreshments or gift sets upon arrival. Certain packages may include free access to facilities like the spa or Kids Club, depending on the hotel and season. You should always confirm with the hotel at booking to know which complimentary benefits apply. These perks aim to enhance the overall experience and add value to your stay.

Where can I find the best discounts and offers at Vida Hotels and Resorts?

The best discounts at Vida Hotels and Resorts can be found through their curated Offers Collection across multiple locations. The maximum discount currently available is up to 30% off with the Beachside Winter Getaway when booking 3 nights or more at Vida Beach Resort Marassi Al Bahrain. Other ongoing promotions include Early Bird savings of up to 25%, extended stay perks at Vida Emirates Hills, festive brunches, gala dinners, and Beach Day Pass credits. This Offers Collection combines all active deals, events and seasonal promotions in one place, making it easy to plan and save. Most offers require advance booking and are subject to availability and specific terms. Checking the Offers Collection regularly ensures you don’t miss new or limited-time promotions.

How can I pay for my reservation and which methods are accepted at Vida Hotels and Resorts?

Vida Hotels accepts all major credit cards including

• Visa
• MasterCard
• American Express
• Diners and JCB

Payments can also be made online at the time of booking or directly at the hotel reception. You can request to prepay for reservations to ensure a smooth check-in. Any special payment arrangements or corporate billing requests can be coordinated with the Central Reservations team.

Are there special perks if I stay longer at Vida Hotels and Resorts?

Vida Emirates Hills offers an Extended Stay Promotion for guests staying 7 nights or more. With this offer, you can enjoy 25% off on food and beverages, 25% off on laundry services, twice-weekly room cleaning, 24-hour access to the fitness centre, and full use of the swimming pool. A full deposit is required at the time of booking, which is non-refundable, and supplements may apply during special events. The offer is subject to availability and may change, so it’s best to book early to secure these exclusive perks.

What if I need to modify or cancel my Vida Hotels and Resorts booking?

Booking modifications or cancellations can be made following the terms outlined in the confirmation email. Depending on the rate type, some bookings allow free cancellation before a specific date, while others may have non-refundable conditions. Contacting the Central Reservations Office or the specific hotel is recommended for assistance with changes. Early communication ensures minimal fees and smoother processing.

Are there options to book Vida Hotels and Resorts’ multiple rooms or group stays?

Vida Hotels can accommodate group bookings, but reservations for more than ten rooms may require additional arrangements, supplements or customized policies. Group coordinators should contact the Central Reservations team to discuss special rates, meeting packages, and room allocations. Hotels can also assist with tailored packages including meals, transport or event setups. Planning ahead guarantees availability and optimal pricing.

How do I stay informed about the latest offers, discounts and events about Vida Hotels and Resorts?

You can follow Vida Hotels on social media and subscribe to the newsletter for updates on promotions, seasonal offers and exclusive packages. The official website lists current deals, including limited-time discounts or complimentary services. Signing up early allows guests to take advantage of flash sales or early-bird offers. Staying informed ensures maximum value and access to special benefits during your stay.

Can I get a special discount for a winter stay at Vida Hotels and Resorts?

Vida Hotels and Resorts is offering a Beachside Winter Getaway with 30% off stays of 3 nights or more. This offer is valid for bookings made between 1 November and 31 December 2025 and stays must be between 1 December 2025 and 3 January 2026. You can secure this deal by calling +973 7748 8100 or emailing [email protected]. It’s a perfect way to enjoy Vida’s vibrant beachfront charm while saving on a seasonal escape.

Does Vida Hotels and Resorts offer free amenities for children and families?

Some Vida Hotels provide facilities like Kids Club, baby cots and extra beds, subject to availability. Complimentary access to children’s play areas or supervised programs is often included in family-friendly packages. You should request these services in advance to ensure readiness upon arrival. The hotels aim to make family stays comfortable and convenient while enhancing the overall experience for younger guests.

What is the U By Emaar loyalty program at Vida Hotels and Resorts and what benefits can I receive as a member?

U By Emaar is a loyalty program that rewards your stays, dining, wellness and activities across Vida Hotels and Resorts.

• Tier Progression and Rewards: You start at the Black tier when joining and can move up to Silver (10 nights or 10,000 tier points), Gold (30 nights or 30,000 tier points) and Platinum (40 nights or 40,000 tier points). As you advance, you unlock higher discounts and earn Upoints that can be redeemed for free nights, dining, spa treatments or leisure experiences.
• Exclusive Benefits: Members enjoy discounts on hotel stays (5–10%), dining (5–20%), spa treatments, adventures, entertainment, shopping and gym memberships. You also get perks like late checkout, room and suite upgrades (up to 7 nights per year), priority restaurant reservations, preferred table choices, birthday treats, pool access and invitations to members-only events.
• Managing Your Membership: All rewards, Upoints and tier status can be tracked and redeemed via the U By Emaar app, available on Google Play, the App Store, and Huawei AppGallery, making it easy to maximize your benefits every time you visit Vida Hotels and Resorts.

Are there special festive events and 2025 Christmas celebrations at Vida Hotels and Resorts?

Vida Hotels and Resorts offers a magical Christmas 2025 experience across its locations in Dubai, Umm Al Quwain and Bahrain. You can enjoy festive feasts, Christmas Day brunches and Turkey Takeaway options with all the trimmings for a hassle-free holiday meal. Family-friendly activities, lively entertainment and vibrant holiday vibes make it perfect for both intimate gatherings and larger celebrations. Booking ahead is recommended to secure your spot and fully embrace the Christmas spirit at Vida Hotels and Resorts.